Waldo Photos FAQ

Shutterbug

How do I sign up?

You can sign up for Shutterbug using your mobile phone or email at this page or download the Waldo Photos iOS or Android app.

What can I use my subscription for?

Your Shutterbug subscription allows you to join up to 10 people to any Shutterbug event created on the Waldo platform – from your school’s football games to the holiday play and even that girl’s weekend to the wine country — any events that are created by fellow Shutterbugs can be joined!

How do I join albums and get my photos?

You’ll visit our search page and search by event, creator or location and simply choose the person you’d like to join, Waldo will do the rest!

Can I upgrade my subscription?

You can upgrade your Shutterbug subscription at any time by visiting your Billing section.

Photo Manager

How do I sign up?

Visit our sign up page here and then follow the steps to sign up for your free 30-day trial!

Is there a limit on how many events I can create or photos I can upload?

All photo manager plans come with an unlimited number of galleries and albums, and up to 200gb of photo storage and 20gb of video storage. Additional storage can be purchased from your billing page.

Is there a limit to how many people can add photos to my events?

All photo manager subscriptions include an unlimited number of contributors! Set your album to allow anyone to upload, or invite specific contributors for more control.

If I sign up for a monthly subscription, can I cancel at any time?

Absolutely! Visit your billing page to cancel or upgrade your subscription at any time.

Photo Finder

How do I sign up?

To utilize our Photo Finder product, sign up for your Photo Manager account here and choose Photo Finder when setting up your first gallery.

How do I invite people to sign up to receive their photos?

Any galleries with Photo Finder enabled will include a unique custom code which can be texted in by anyone who has attended your event, via a direct link you can share via email, text or social. You can also set your gallery to be discoverable in search and on your account profile page.

Can I decide which albums I want to deliver everyone their matched photos?

Absolutely! During your album creation you can choose to cover the cost of all the photos being delivered and matched in your member dashboard or allow members to utilize their Shutterbug subscriptions for delivery at no cost to you.

Does Waldo deliver photos when the faces are only profiles or in the background?

Waldo is great at delivering all types of photos – even those where faces are in the background or visible only from the side.

Picture Day

How do I sign up?

Simply sign up for a Photo Manager account and choose the Sell Photos option to create your first Picture Day gallery. Set your package and individual print pricing, create a custom, branded print — and Waldo does the rest!

Does Waldo provide photographers?

Waldo does not employ photographers. However, you can visit our Pro Photographer Directory to find pros in your area who utilize Waldo and may contact them via the Request form to see if they are available for your event!

Does Waldo deliver the photo prints to the photographer or directly to the purchasers?

Waldo dropships all print orders directly to the purchasers via USPS first class mail.

Am I able to set my prices and the packages I want to sell?

You’ll have complete control over your packages, pricing, and add-ons.

Member Directory

How do I sign up?

Sign up for a Photo Manager account here, visit the Member Connect tab, and choose the optional add-on of Member Directory.

Can members opt out of the directory?

Members can choose to hide certain fields or opt-out completely and have their entry hidden from everyone (admins will still be able to view these).

How do I upload my contact list?

You’ll upload your contact list via csv upload or add contacts one at a time.

How does a new member join the directory?

New members can join by texting in. As the administrator, you will receive a notification to approve or deny their request to join. Additionally, administrators can add new members at any time both individually and via bulk upload.

Message Center

How do I sign up?

Sign up for a Photo Manager account here, visit the Member Connect tab, and choose the optional add-on of Messaging Center.

Can I send messages to select groups of members based?

Yes! You can filter to a select group of members or choose to send to all at once.

How do I upload my contact list?

You’ll upload your contact list via csv upload or add contacts one at a time.

How are the messages delivered?

All messages are delivered via SMS.

Waldograms for Business

How do I sign up?

Sign up for a Photo Manager account here, visit the Member Connect tab, and click send a Waldogram.

How much do Waldograms cost?

Waldograms pricing varies based on the number you send per year, starting at $1.99 and going down to $1.00 per Waldogram for over 1000 per year.

How long does it take for a Waldogram to be delivered?

Waldograms are delivered in 4-6 days via USPS first class mail.

Can I use my own photos for a Waldogram?

Absolutely! Waldograms are completely customizable. You can choose to upload your own photos or use matching photos from your member dashboard.

Still have questions?