Parent Support

While this page is focused on our customers with kids at camp, if you need help with Waldo in a different setting, please email support@waldophotos.com and we'll be happy to help! 

Sending your kids to camp can be stressful but seeing pictures of their smiling faces enjoying camp shouldn’t be! Avoid hours of staring at your computer finding pictures of your camper and have Waldo do all the work for you! Here you’ll find answers to the most frequently asked questions and short video tutorials to get the most out of Waldo.

Here's How To Get Started With Waldo

1

What's this Join Code thing?

Your camp will have a Waldo join code to give you. Check your email, parent portal, and your camp's social media to find the code. Then, text it to 735-343 and Waldo will text you back with a link to sign up your camper, so that you can have an eye strained free summer.

2

Take A Selfie!

Now, Waldo needs to know who to look for! Waldo will use this picture to find your camper, so make sure it's a recent, bright, up close shot looking straight on with a big smile! Avoid cropping, filters, shadows, blurs, and glares. Waldo also hates accessories such as hats, sunglasses, and ski masks, so steer clear of those too!

3

Choose Your Session!

Now, tell Waldo when your camper will be having the time of their lives, by selecting the session(s) your camper will be at camp (be sure to select all that apply). Once you're done you'll click "Continue" and you'll be given the choice to add another camper or checkout. 

1. What's this Join Code thing?

Your camp will have a Waldo join code to give you. Check your email, parent portal, and your camp's social media to find the code. Then, text it to 735-343 and Waldo will text you back with a link to sign up your camper, so that you can have an eye strained free summer.

2. Take A Selfie!

Now, Waldo needs to know who to look for! Waldo will use this picture to find your camper, so make sure it's a recent, bright, up close shot looking straight on with a big smile! Avoid cropping, filters, shadows, blurs, and glares. Waldo also hates accessories such as hats, sunglasses, and ski masks, so steer clear of those too!

3. Choose Your Session!

Now, tell Waldo when your camper will be having the time of their lives, by selecting the session(s) your camper will be at camp (be sure to select all that apply). Once you're done you'll click "Continue" and you'll be given the choice to add another camper or checkout. 

You're Signed Up, Now Here's Some Videos To Help You Navigate!

Take The Tour 

Check out all of the great features that Waldo has to offer!

Creating A WaldoGram

Send your campers “Waldograms” to show them how much you miss them (even though you’re actually enjoying some much needed quiet time all to yourselves.)

Favorite Those Photos

Favorite your favorite photos of your camper for quick access to them being their cutest!

Parent Notifications

Get your photos pushed directly to your phone.

Ordering Prints

Get high quality prints of your camper so you can display them for all to see.

Social Sharing 

Post your camper's photos on social media... because if it isn't on Facebook, did it really happen? 

Take A New Selfie

Need to add a new selfie? No problem! This video will show you how.

Tagging Your Camper

Tag photos to help you organize your photos.

Invite Others To The Gallery

Invite up to 6 other people with your Waldo Subscription.

FAQ

Contact our support team

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